ORDERING AND SHIPPING POLICY

Shipping Policy:
Please plan your supplies and orders carefully. Orders normally take 3-7 business days to arrive, excluding weekends and holidays. The shipping transit time does not include processing time, which can take 1-2 days. We recommend leaving at least 2 weeks between receiving your order and any appointments or events to leave room for adjustments to your orders. Jane Beauty and Lash Out are not responsible for rush orders.

All orders placed will be processed the following business day. Express Mail takes up to 3 business days to arrive for domestic orders and is not guaranteed. Please request UPS overnight or 2nd day delivery for rush orders under "additional information" on the order form and indicate the preferred time of delivery (i.e. early morning, mid-morning, or late afternoon). Rush orders must be placed by 12pm PST. International orders may take 7-14 days to arrive including passing Customs. Clients are responsible for any sales or customs tax.

Rush/Express Orders are not guaranteed. We are not responsible for rush orders, we can only guarantee the date that the shipment will be sent out. Overnight/Rush orders must be placed before 2pm and will be sent out UPS only. We close at 5pm M-F PST.

Once an item leaves the warehouse, we are no longer responsible or liable for the safety or arrival of your package. We do not have control or power over how USPS or UPS handles your package.

Domestic/International Wholesale Orders:
Certain items require special ordering if out of stock, which can take up to 1 week or 2 months to replace. We do our best to manage our inventory, and we will notify the client immediately if we are out of stock of an item.

For international wholesale orders: Shipping/Transit time is approximately 7-10 days. If paying using a wire transfer, this can take 2-3 days for us to receive payment. Wire transfers cost $20 extra in addition to shipping and handling.

Domestic shipping/transit time is within 1 week. Wire transfers are not necessary or advised with domestic orders.

Wholesale Orders: All wholesale orders take up to 3 days to package.

Refund/Exchange Policy:
Refunds or exchanges must be made within 14 days. Incorrect or damaged items may be exchanged for items of equal or lesser value at no extra shipping cost. Refunds are accepted with a 20% restocking fee, plus shipping and handling fees.

You are purchasing from the distributor web site www.lashoutpro.com. Every order will be processed and listed on your credit card statement as LASH OUT!. Please make note of this when making your purchase. Jane Beauty is the manufacturer and fulfillment center. All orders will ship directly from the Jane Beauty warehouse.

The types of personal information collected are: name, billing address, email address, phone number, credit/debit card information and shipping address. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. The above information is kept on a secure file server for ease in re-ordering and for verification reasons.

We will never use your e-mail address for anything other than promoting specials or to contact you regarding a current order. Your phone number is also used to contact you regarding a current order. Both of which you can opt-out at any time by calling us at 858-205-3763 or emailing us at customerservice@lashoutpro.com. Our sites collect cookies to remember your billing information when ordering online. You may enter your account information with your email and password to opt to not have this information saved at any time.

Customer email inquiries sent to customerservice@lashoutpro.com are responded to within 24 hours on weekdays and 48 hours weekends. Telephone based support is available toll free at 858-205-3763 from 8 a.m. to 5 p.m. Pacific Standard Time, Monday thru Friday. Voicemail left after hours will be responded to within 24 hours on weekdays and 48 hours on weekends.