ORDERING AND SHIPPING POLICY

 

Shipping Policy:
Please plan your supplies and orders carefully. All orders are shipped using UPS. Orders shipping ground normally take 3-7 business days to arrive, excluding weekends and holidays. The shipping transit time does not include processing time, which can take 1-2 days. All orders placed will be processed by the following business day. Please request UPS overnight or 2nd day delivery for rush orders. Rush orders must be placed by 2pm PST.
Please note: UPS does not deliver to PO Boxes. Please use a physical address. UPS DOES NOT DELIVER ON THE WEEKENDS. UPS will not reimburse shipping costs due to weather delays.

Rush/Express Orders are not guaranteed. We are not responsible for rush orders, we can only guarantee the date that the shipment will be sent out. Overnight/Rush orders must be placed before 2pm and will be sent out UPS only. We close at 5pm M-F PST.

Once an item leaves the warehouse, we are no longer responsible or liable for the safety or arrival of your package. We do not have control or power over how USPS or UPS handles your package.

INTERNATIONAL ORDERS:
Shipping international can take up to 2 weeks for your package to arrive. All customs information, laws & regulations regarding shipping goods is the responsibility of the client. Please check your local customs for the most current information. Any brokerage fees, customs tax & duties are the responsibility of the client. Any returned shipments due to failure of paying duties or taxes, or due to lack of paperwork necessary to release shipment from customs is the responsibility of the client. UPS will discard packages not claimed from customs within 3 weeks. Any unclaimed packages are not the responsibility of JB Cosmetics.

IMPORTANT NOTE: We cannot ship orders to Italy due to Customs Regulations.

All orders are shipped FOB from JB Cosmetics warehouse. This means that once the package leaves the corporate warehouse, JB Cosmetics is no longer associated with the client's package.

Shipping can be costly with UPS. If you would like to ship using a more cost effective method please use the downloadable order form and fax your order to us. Shipping costs will be emailed to you prior to processing your order.

Domestic/International Wholesale Orders:
Certain items require special ordering if out of stock, which can take up to 1 week or 2 months to replace. We do our best to manage our inventory, and we will notify the client immediately if we are out of stock of an item.

For international wholesale orders: Shipping/Transit time is approximately 7-10 days. If paying using a wire transfer, this can take 2-3 days for us to receive payment. Wire transfers cost $20 extra in addition to shipping and handling.

Domestic shipping/transit time is within 1 week. Wire transfers are not necessary or advised with domestic orders.

Wholesale Orders: All wholesale orders take up to 3 days to package.

Refund/Exchange Policy:
No REFUNDS except on LashFood Eyelash Conditioner. Only CREDIT or EXCHANGE is available within 14 days of delivered date. Any used or damaged items, or items that cannot be re-stocked will not be accepted for credit or exchange, with the exception of the adhesives. Accepted refunds will have a 20% restocking fee, plus shipping and handling fees. All Gift Set Specials are a Final Sale.

You are purchasing from the distributor web site www.lashoutpro.com. Every order will be processed and listed on your credit card statement as LASH OUT LLC. Please make note of this when making your purchase. JB Cosmetics is the manufacturer and fulfillment center. All orders will ship directly from the JB Cosmetics warehouse.

The types of personal information collected are: name, billing address, email address, phone number, credit/debit card information and shipping address. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. The above information is kept on a secure file server for ease in re-ordering and for verification reasons.

We will never use your e-mail address for anything other than promoting specials or to contact you regarding a current order. Your phone number is also used to contact you regarding a current order. Both of which you can opt-out at any time by calling us at 866-747-7751 or emailing us at customerservice@lashoutpro.com. Our sites collect cookies to remember your billing information when ordering online. You may enter your account information with your email and password to opt to not have this information saved at any time.

Customer email inquiries sent to customerservice@lashoutpro.com are responded to within 24 hours on weekdays and 48 hours weekends. Telephone based support is available toll free at 1-866-747-7751 from 9a.m. to 4 p.m. Pacific Standard Time, Monday thru Friday. Voicemail left after hours will be responded to within 24 hours on weekdays and 48 hours on weekends.